Terms of Use

1. General

1.1 Definitions:

• “Terms” refers to these General Terms and Conditions;

• “Website” refers to https://www.glpira.com;

• “User” or “you” refers to anyone who accesses or uses this website;

• “The company”, “We”, “Our” or “Us” refers to SIA SHORTFUL AI, the operator of the website;

• “Products” refers to dietary supplements or other items offered through this website;

1.2 These terms and conditions govern the agreement between you and the company. By placing an order or using the website, you enter into a binding contract directly with the company and agree to fully comply with these terms and conditions.

1.3 The company sells the products listed on the website directly to you. The purchase agreement between you and the company only comes into effect when you receive a shipping confirmation email, as described in section 5.

1.4 These terms and conditions may be updated or amended at the sole discretion of the company. All changes will be published on this page. Your continued use of the website constitutes your acceptance of the updated terms and conditions. Users are responsible for checking the terms and conditions regularly.

1.5 The company is directly responsible for the products offered on the website, including their quality, safety, labeling, and compliance with applicable legal regulations. We manufacture, store, and ship the products directly or through service providers commissioned by us.

1.6 If you do not agree to these terms and conditions, you may not visit or use the website, participate in the subscription program, or submit any personal information.

2. Use of Our Website

2.1 Access to and use of this website is restricted to persons who have reached the age of majority in their respective country. In most countries, this is considered to be 18 years. If you are not of legal age, you may only use this website or make purchases under the supervision of a parent or legal guardian.

2.2 You agree to use the website exclusively for lawful purposes. You may not interfere with other users' access, submit harmful content, or engage in fraudulent activities.

2.3 You are prohibited from transmitting harmful code or malware or from taking any actions that aim to impair the functionality or security of the website.

2.4 We reserve the right to temporarily or permanently block your access to the website without prior notice if you violate any of these terms and conditions or engage in behavior that we, in our sole discretion, consider harmful to the website, other users, or third parties.

2.5 You are responsible for ensuring that all information you provide to us – including your name, contact details, delivery address, and payment information – is accurate, complete, and up-to-date. We are not liable for any problems, delays, or additional costs resulting from incorrect or incomplete information provided by you.

2.6 If user accounts or rating/comment functions are available, you are responsible for keeping your account information secure. The company may remove content that violates these terms or is harmful, offensive, or misleading.

3. No medical advice

3.1 The products and all related claims made on or through this website have not been tested or approved by regulatory authorities for the diagnosis, treatment, cure or prevention of any disease.

3.2 This website does not provide medical advice, diagnosis, or treatment. All products, services, information, and other content available on the website (including information accessible via links to third-party websites) are provided for informational purposes only. Always consult a qualified physician or healthcare professional before making any decisions regarding your health, diagnosis, treatment options, or the use of dietary supplements.

3.3 All health- or product-related information available on the website may be of a general nature and is not intended as a substitute for professional medical advice. You should not rely on the information on the website, including product descriptions, labels, or packaging, as a substitute for consulting your healthcare provider.

3.4 Before you start taking any new dietary supplement, especially if you are pregnant, breastfeeding, have a pre-existing medical condition, or are taking medication, you must consult a qualified physician or healthcare professional. Your use of information or products from this website is entirely at your own risk.

3.5 You should never ignore, delay, or avoid professional medical advice based on information found on this website. If you have any health questions or concerns, please contact your doctor or another licensed healthcare provider immediately.

3.6 The ratings and results presented on the website are individual. Results may vary depending on individual characteristics, lifestyle, and diet and are therefore not guaranteed.

3.7 References to or links to third-party websites do not constitute an endorsement by the company of the information, products, or services available there. We assume no responsibility for the content, accuracy, or performance of third-party websites. Access to such websites is at your own risk.

3.8 Do not use the information on this website for self-diagnosis or self-treatment of illnesses, for prescribing medication, or for starting a treatment program. Always read product labels and packaging carefully before using a product. If you find any discrepancies between the information provided on this website and the product packaging, you should rely on the packaging and contact the company directly for clarification.

3.9 Individuals may react differently to dietary supplements or other products. Consult your healthcare provider about possible interactions between dietary supplements and any medications you may be taking.

3.10 All product reviews, comments, or ratings published on the website (by users, employees, or others) reflect only the personal opinions of the individuals who submitted them. They do not represent the views of the company and should not be considered a substitute for medical advice.

3.11 For users located in the United States, you acknowledge that the products and any related descriptions or claims have not been evaluated or approved by the U.S. Food and Drug Administration (FDA). The products are intended solely for general wellness purposes and are not designed to diagnose, treat, cure, or prevent any disease.

3.12 For users residing in the European Economic Area and the United Kingdom, the products are not classified as medicinal products. They are neither designed nor marketed for the treatment, cure, or prevention of human diseases or medical conditions.

3.13 The company is not liable for results, damages or claims in connection with the use of information provided on the website, including recommendations regarding dietary supplements or health practices.

3.14 If you experience side effects or other adverse reactions, please contact us.

3.15 You agree to indemnify, defend and hold harmless SIA SHORTFUL AI, its officers, directors, employees and agents from and against any and all claims, liabilities, damages, losses or expenses, including attorneys' fees and costs, arising out of or in connection with your access to or use of the product, your breach of the terms and conditions, or your negligence or willful misconduct.

4. Product information and pricing

4.1 Although we strive to ensure the accuracy of product descriptions, images, and prices, the company does not guarantee that such information is error-free. Should any discrepancies arise, users are encouraged to notify the company.

4.2 Unless otherwise stated, all financial transactions will be processed in euros (EUR). Prices are subject to change without notice; however, the price confirmed at checkout will always apply to your order.

4.3 All prices displayed on the website are net prices and do not include value added tax (VAT), sales tax, or any other import duties. You acknowledge that the products may be shipped from international warehouses outside your jurisdiction. Therefore, you are solely responsible for any taxes, customs duties, and brokerage fees that may be levied by your local customs office or tax authorities upon arrival of the products.

4.4 By placing an order, you act as the official importer of the products. We do not collect, transfer, or pay any VAT or import duties on your behalf. Such charges are governed by the laws of the destination country and must be paid by you directly to the relevant authorities or the freight forwarder. Should you refuse to pay these charges, resulting in the return, abandonment, or destruction of the shipment by customs, you will not be entitled to a refund. We reserve the right to consider the order fulfilled and retain full payment to cover inventory loss and administrative costs.

4.5 Product availability depends on stock levels. Orders may be delayed or cancelled if products are unavailable.

4.6 In the event of an obvious pricing error, the company reserves the right to cancel the order and notify the user.

5. Orders and Payments

5.1 Orders placed on the website are subject to confirmation by the company. If an order cannot be fulfilled, we reserve the right to cancel it and issue a full refund.

5.2 Payments are processed securely via our platform. By completing a transaction, you confirm that the payment method belongs to you and that sufficient funds are available.

5.3 When you place an order via the website, you are making an offer to purchase the product(s) from the company in accordance with these terms and conditions. The ordering process allows you to check and correct any errors before submitting your order.

5.4 By submitting an order and providing your payment information, you authorize us to debit your chosen payment method with the full amount of the order, including the price of the product(s), taxes and any applicable shipping costs.

5.5 By providing your payment method information (“Payment Method”) and initiating a transaction, you expressly authorize us to process the debit.

5.6 In the event that a payment attempt fails (due to insufficient funds, expired card or for any other reason), whether for an initial purchase, subscription fee, upsell or any other additional offer presented to you, you hereby authorize us to automatically and repeatedly attempt to process the charge using the same payment method.

5.7 These retry attempts may be made at our sole discretion within a reasonable period, which shall not exceed fourteen (14) calendar days from the date of the originally failed transaction. We are not liable for any charges such as overdraft or exceeding fees that may be levied by your financial institution as a result of these retry attempts.

5.8 In the event of a successfully recovered payment for an upsell or additional offer, you acknowledge and agree that the relevant product or service may be processed, fulfilled, and shipped separately from your original order.

5.9 If all payment attempts fail after the aforementioned period of 14 days, we reserve the right, at our sole discretion: to cancel the specific order, subscription, or item associated with the failed payment; or to keep the entire order (including items already paid for) in “pending” status until you provide a valid payment method and the pending charge is successfully processed.

5.10 After you have placed an order, you will receive an automated email confirming that we have received your order. Please note that this email does not constitute acceptance of your offer.

5.11 Your offer will only be accepted and a binding contract formed between you and the company when we send you a separate email confirming that payment has been received and your order is being processed. The contract only applies to the products whose shipment is confirmed in the shipping confirmation email.

5.12 We reserve the right to refuse or cancel any order at our discretion, particularly if we suspect fraudulent, unauthorized, or illegal activity. If we cancel an order, we will notify you and refund any payments already made.

6. Subscription services

6.1 Subscription services offered by the company are only available to users who meet our eligibility criteria, including age and geographical restrictions. Users must be at least 18 years old and reside in countries where the company's subscription services are permitted. Subscriptions are personal and may not be assigned or transferred to third parties without our written consent.

6.2 Subscription benefits, including discounts, promotions, or special offers, are described on the website. The company reserves the right to change these benefits at any time at its sole discretion. All changes will apply to future subscription orders, including existing subscriptions.

6.3 Subscriptions automatically generate new orders according to the delivery schedule chosen by the user until the subscription is cancelled. The company may, at its sole discretion, change the schedule or terminate subscriptions, in which case users will only be charged for orders that have already been shipped.

6.4 Subscription benefits apply only to products expressly marked as eligible for subscription services. Users should verify eligibility before placing a subscription order. Subscriptions are valid while supplies last, and certain promotions or discounts may only be valid during specific periods.

6.5 The total cost charged for each subscription order includes the product price at the time of order processing, any applicable subscription discount, taxes, and shipping costs. Payment will be automatically charged to the payment method specified when creating the subscription. If the original payment method fails, users authorize the company to charge any alternative payment method associated with the account.

6.6 You can cancel your subscription at any time via your account settings or by contacting our customer service. To avoid being charged for your next scheduled order, you must cancel your subscription at least 48 hours before your next billing date. If you cancel after this deadline, the cancellation will take effect after the upcoming shipment has been processed.

6.7 The company reserves the right to change subscription terms, benefits, prices, or eligibility at any time. Continued participation in the subscription program after a change constitutes acceptance of the updated terms. If a user does not agree with a change, the user must cancel their subscription.

6.8 We reserve the right to change subscription terms, benefits, prices, or eligibility at any time. Should we make a material change, such as an increase in the price of your subscription, we will notify you by email at least 30 days in advance. This notification will give you the opportunity to cancel your subscription before the new terms take effect. Your continued participation in the subscription program after the changes take effect constitutes your acceptance of the updated terms.

6.9 Subscription services may be invalid where prohibited by law. The company reserves the right to terminate or refuse subscriptions at its sole discretion. Users remain responsible for charges on orders processed prior to cancellation or termination.

7. Shipping and Delivery

7.1 All orders are processed within 1-3 business days of being placed. Shipping time depends on the destination and usually takes 2-14 business days. Please note that these are estimated timeframes that may vary, and we therefore cannot guarantee specific delivery dates.

7.2 Once your order has been shipped, you will receive a shipping confirmation email with a tracking link. Shipments can be tracked via the link provided in the email.

7.3 Shipping costs, if applicable, are calculated and displayed at checkout. The user is responsible for any customs duties or import taxes that may be levied by the destination country.

7.4 You are solely responsible for providing a correct and complete delivery address. If a package is returned or lost due to an incorrect address provided by you, we reserve the right to charge you additional shipping and handling fees necessary for resending the order.

7.5 Delays due to the operation of the courier, customs procedures or other third-party factors are beyond our control.

8. Returns and Refunds

8.1 You have the right to cancel your order within one (1) hour of placing it, provided the order has not been shipped before the cancellation request is processed. All orders are processed immediately; therefore, cancellation requests are time-sensitive.

8.2 Subject to the eligibility conditions set out in section 8.3, the user may return a product for a refund for any reason within thirty (30) calendar days from the date of delivery of the product.

8.3 To be eligible for a refund, all returned products must be unopened, in their original packaging and in new, saleable condition.

8.3.1 If a single product has been purchased, it must be returned completely unopened.

8.3.2 If multiple products were purchased in a single order, a refund will only be issued for the units that are returned completely unopened.

8.3.3 Any opened or used packs are expressly non-refundable under this 30-day policy.

8.4 To initiate a return for a refund in accordance with section 8.2, the user must follow the procedure below:

8.4.1 The user must arrange and purchase a return label from a courier service of their choice.

8.4.2 The user must send the eligible product(s) to the specified return address.

8.4.3 Failure to send the product to the correct address provided will render the return unsuitable for a refund.

8.4.4 After shipment, the user must fill out the official return form, which is accessible in the help center of the website.

8.4.5 The user must provide all required information in the return form, including but not limited to the tracking number, the original order ID and product details.

8.5 All costs and charges associated with returns, including postage and handling, are the sole responsibility of the user. We do not provide prepaid return labels. Original shipping and return shipping costs are non-refundable. We strongly recommend using a trackable shipping service as proof of delivery. We accept no liability for products lost or damaged during return transit.

8.5.1 Refusal of Deliveries and Unauthorized Returns. If a user refuses to accept a shipment without following the authorized return procedure described in sections 8.4 and 8.5, the company reserves the right to treat such a refusal as an unauthorized return. Users are required to accept delivery of the package and follow the official return procedure, including submitting the required return form and shipping the product to the specified return address. If a shipment is refused and subsequently returned to the company by the courier, customs, or another third party, the company reserves the right to deduct a refused delivery processing fee of up to €30 from the refund amount to cover return shipping costs, carrier penalty fees, warehouse handling, administrative processing, and other related expenses. Refunds related to refused deliveries will only be processed after the returned shipment has been successfully received and inspected by the company. No refund will be issued if the shipment is lost, abandoned, destroyed, or not successfully returned to the company. The company reserves the right to refuse refunds for shipments refused in violation of the return procedure set out in sections 8.4 to 8.5, to the extent permitted by applicable law.

8.6 Upon receipt at the designated facility, the company's team will inspect the returned product(s) to verify compliance with the approval conditions set out in section 8.3. This inspection process is typically completed within seven (7) to fourteen (14) working days.

8.7 After successful inspection and approval of the return, a refund will be processed within five (5) to twenty (20) working days to the user's original payment method.

8.8 Products received by the user in a broken or defective condition, or which fail during the warranty period, are not eligible for a refund under the 30-day policy (section 8.2). Such products may be eligible for a replacement.

8.8.1 To request a replacement, the user must contact us via the email address provided in the “Contact Information” section.

8.8.2 The user must provide clear photographic evidence of the damage or defect and a detailed explanation of the problem.

8.8.3 After reviewing and approving the evidence, we will arrange for a replacement product to be sent to the user.

8.9 In accordance with European consumer protection law, in particular Directive 2011/83/EU, consumers residing in the European Union have a statutory right of withdrawal within fourteen (14) calendar days of receiving the products, without giving any reason. To exercise this right, you must inform the company of your decision to withdraw in writing. The consumer bears the costs of returning the products unless the company stipulates otherwise. Upon receipt of the notice of withdrawal, the company will reimburse all payments received, including delivery costs (excluding any additional costs incurred if you chose a delivery method other than the cheapest standard delivery offered), within fourteen (14) days.

8.10 No refunds will be given for “outlet” goods or products purchased at a reduced price.

8.11 If a purchase was made using a gift voucher, any refund will be issued in the form of a new gift voucher.

8.12 All products returned to us that do not meet the eligibility criteria (e.g., opened products, items returned outside the 30-day period, or items sent to an incorrect address) are not eligible for a refund. Such items will be disposed of or, at the user's request and expense, returned to the user.

8.13 All practical information required for processing a return, including specified return addresses, is provided in Section 16. All official contact methods for questions, claims, or inquiries relating to these terms and conditions are also specified in Section 16 (Contact Information).

9. Disclaimer

9.1 The company does not manufacture or control the products sold on the website. Therefore, we assume no responsibility for: product safety, formulation, or efficacy; side effects, injuries or health consequences resulting from product use; compliance of product labeling or marketing claims with applicable laws.

9.2 TO THE EXTENT PERMITTED BY APPLICABLE LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, CLAIMS RELATING TO HEALTH OUTCOMES, LOSS OF INCOME OR BUSINESS INTERRUPTION ARISING OUT OF OR IN CONNECTION WITH THE TERMS, THE WEBSITE OR THE USE OF THE PRODUCTS.

9.3 TO THE EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL LIABILITY FOR ANY CLAIM, REGARDLESS OF THE BASIS OF THE CLAIM, IS LIMITED TO THE AMOUNT YOU PAID FOR THE SPECIFIC PRODUCT(S) THAT GAVE RISE TO THIS CLAIM.

9.4 For users residing in the European Union, the European Economic Area, or the United Kingdom, these limitations apply only to the extent permitted by mandatory consumer protection laws. Nothing in these terms and conditions shall exclude or limit liability for death, personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded by law under the law of your country of residence.

9.5 TO THE EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE AND ALL PRODUCTS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. WE EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTY THAT THE PRODUCTS WILL MEET YOUR SPECIFIC REQUIREMENTS OR ACHIEVE SPECIFIC RESULTS.

9.6 As the company manages a global distribution network, all claims relating to product quality, safety, efficacy, labeling, or delivery must be addressed to the company using the contact details provided in Section 16. The company will coordinate with its manufacturing and fulfillment partners to address and resolve any issues.

9.7 We do not guarantee that the website will be available at all times, uninterrupted, or error-free. We are not liable for damages resulting from the temporary unavailability of the website, technical malfunctions, or other performance issues.

10. Protection of Personal Data

10.1 We are committed to protecting your privacy and processing your personal data transparently and securely, in full compliance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable national data protection laws. Your transmission of personal information via the website is subject to our “Privacy Policy”.

10.2 If you are a California resident, you have certain data protection rights under the California Consumer Privacy Act (CCPA). These include the right to access the personal information we have collected about you, the right to have it deleted, and the right to object to the sale of your personal information. For further details, please see our “Privacy Policy”.

10.3 If you have any questions about data protection or about exercising your rights, please contact us using the contact details provided in Section 16.

11. Intellectual Property

11.1 The name and all associated brand elements, including logos, graphics, symbols, and service names, are the exclusive property of the company and are protected as trademarks. Any use of these trademarks is strictly prohibited without our prior written consent, which we may withhold at our sole discretion.

11.2 All content available on this website, including but not limited to text, graphics, images, illustrations, and code, is the intellectual property of the company or its content providers and is protected by copyright laws. Your use of the website does not grant you any ownership or license to this content.

11.3 Any software used in the operation of this website is the property of the company or its software partners and is protected by international copyright laws. No rights or licenses to this software are granted to you.

11.4 You are solely liable for damages resulting from the infringement of intellectual property rights. This includes all damages caused by your unauthorized copying, distribution, or use of our trademarks, content, or software for purposes that violate these terms or applicable law.

11.5 This website may display names, trademarks, or service marks belonging to third parties. These trademarks are the property of their respective owners, and we make no claim of ownership to them. In addition, for your convenience, our website may contain links to third-party websites. We do not control or endorse the content of these websites and are not responsible for them. Access to third-party websites is at your own risk.

12. Applicable Law and Jurisdiction

12.1 These terms and conditions and all legal relationships are governed by the laws of the Republic of Latvia. We have drafted these terms and conditions to be compliant with EU consumer protection laws. Please note that if you are a consumer, this choice of law does not override any mandatory legal protections to which you are entitled under the laws of your home country or grant you a specific jurisdiction.

12.2 For users residing in the United States, all consumer rights, protections, and available remedies are governed exclusively by applicable federal law and the state law of the user's state of residence. Please note that regulatory frameworks and consumer protection standards established within the European Union, the European Economic Area, or the United Kingdom do not apply to consumers residing in the United States.

13. Dispute Resolution (United States)

13.1 Any dispute or claim arising out of these Terms, the Website, or the Products shall be resolved exclusively through binding individual arbitration conducted by a recognized provider under the Federal Arbitration Act. The arbitration shall be conducted in writing, by telephone, or by video unless a personal hearing is deemed necessary. Each party retains the right to bring an individual action in small claims court. You may opt out of this Agreement by emailing info@glpira.com within 30 days of your first purchase, with the subject line “Arbitration Opt-Out”.

13.2 TO THE FULLEST EXTENT PERMITTED BY LAW, ALL DISPUTES MUST BE RESOLVED EXCLUSIVELY ON AN INDIVIDUAL BASIS. YOU EXPRESSLY AGREE NOT TO PARTICIPATE IN ANY CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE PROCEEDING. Each party shall bear its own attorneys' fees and arbitration costs, unless otherwise required by law or ordered by the arbitrator. This provision shall survive termination of these Terms or your continued use of the Products.

14. Dispute Resolution (Europe)

14.1 If you are a user based in the European Union and have a complaint involving a dispute, you can use the European Commission's Online Dispute Resolution (ODR) platform, which is available at the following link: https://ec.europa.eu/consumers/odr.

15. Miscellaneous

15.1 If any provision of these terms and conditions is found to be invalid, illegal or unenforceable by a court of competent jurisdiction, that provision shall be severed from these terms and conditions and the remainder of the terms and conditions shall remain in full force and effect.

15.2 Any failure or delay on our part in exercising any right or remedy under these Terms shall not be deemed a waiver of such right or remedy. A waiver of any right or remedy on one occasion shall not be deemed a bar to or waiver of any rights or remedies on any other occasion.

15.3 We shall not be liable for any failure or delay in performance under these terms and conditions resulting from any act or event beyond our reasonable control, including but not limited to natural disasters, war, terrorism, government action, strikes or failures of third-party infrastructure (including internet and payment providers).

15.4 These terms and conditions, together with all other legal notices published on the website, constitute the entire agreement between you and us regarding your use of the website and supersede all prior agreements, understandings or representations.

15.5 You may not assign or transfer any of your rights or obligations under these terms and conditions without our prior written consent. We reserve the right, at our sole discretion, to assign or transfer our rights and obligations under these terms and conditions to third parties, for example, in the event of a merger, acquisition, or asset sale.

15.6 The headings and section titles in these terms and conditions are for convenience only and do not affect the interpretation of the provisions.

16. Contact information

16.1 If you have any questions, concerns or claims regarding these terms and conditions, please contact us by email at info@glpira.com, or by filling out our official contact form, available at: https://support.glpira.com/hc/requests/new

16.2 The appropriate address, based on your location and the chosen method of return, will be provided after you have contacted us by submitting the form indicated above.