Returns and Refunds

8.1 You have the right to cancel your order within one (1) hour of placing it, provided the order has not been shipped before the cancellation request is processed. All orders are processed immediately; therefore, cancellation requests are time-sensitive.

8.2 Subject to the eligibility conditions set out in section 8.3, the user may return a product for a refund for any reason within thirty (30) calendar days from the date of delivery of the product.

8.3 To be eligible for a refund, all returned products must be unopened, in their original packaging and in new, saleable condition.

8.3.1 If a single product has been purchased, it must be returned completely unopened.

8.3.2 If multiple products were purchased in a single order, a refund will only be issued for the units that are returned completely unopened.

8.3.3 Any opened or used packs are expressly non-refundable under this 30-day policy.

8.4 To initiate a return for a refund in accordance with section 8.2, the user must follow the procedure below:

8.4.1 The user must arrange and purchase a return label from a courier service of their choice.

8.4.2 The user must send the eligible product(s) to the specified return address.

8.4.3 Failure to send the product to the correct address provided will render the return unsuitable for a refund.

8.4.4 After shipment, the user must fill out the official return form, which is accessible in the help center of the website.

8.4.5 The user must provide all required information in the return form, including but not limited to the tracking number, the original order ID and product details.

8.5 All costs and charges associated with returns, including postage and handling, are the sole responsibility of the user. We do not provide prepaid return labels. Original shipping and return shipping costs are non-refundable. We strongly recommend using a trackable shipping service as proof of delivery. We accept no liability for products lost or damaged during return transit.

8.5.1 Refusal of Deliveries and Unauthorized Returns. If a user refuses to accept a shipment without following the authorized return procedure described in sections 8.4 and 8.5, the company reserves the right to treat such a refusal as an unauthorized return. Users are required to accept delivery of the package and follow the official return procedure, including submitting the required return form and shipping the product to the specified return address. If a shipment is refused and subsequently returned to the company by the courier, customs, or another third party, the company reserves the right to deduct a refused delivery processing fee of up to €30 from the refund amount to cover return shipping costs, carrier penalty fees, warehouse handling, administrative processing, and other related expenses. Refunds related to refused deliveries will only be processed after the returned shipment has been successfully received and inspected by the company. No refund will be issued if the shipment is lost, abandoned, destroyed, or not successfully returned to the company. The company reserves the right to refuse refunds for shipments refused in violation of the return procedure set out in sections 8.4 to 8.5, to the extent permitted by applicable law.

8.6 Upon receipt at the designated facility, the company's team will inspect the returned product(s) to verify compliance with the approval conditions set out in section 8.3. This inspection process is typically completed within seven (7) to fourteen (14) working days.

8.7 After successful inspection and approval of the return, a refund will be processed within five (5) to twenty (20) working days to the user's original payment method.

8.8 Products received by the user in a broken or defective condition, or which fail during the warranty period, are not eligible for a refund under the 30-day policy (section 8.2). Such products may be eligible for a replacement.

8.8.1 To request a replacement, the user must contact us via the email address provided in the “Contact Information” section.

8.8.2 The user must provide clear photographic evidence of the damage or defect and a detailed explanation of the problem.

8.8.3 After reviewing and approving the evidence, we will arrange for a replacement product to be sent to the user.

8.9 In accordance with European consumer protection law, in particular Directive 2011/83/EU, consumers residing in the European Union have a statutory right of withdrawal within fourteen (14) calendar days of receiving the products, without giving any reason. To exercise this right, you must inform the company of your decision to withdraw in writing. The consumer bears the costs of returning the products unless the company stipulates otherwise. Upon receipt of the notice of withdrawal, the company will reimburse all payments received, including delivery costs (excluding any additional costs incurred if you chose a delivery method other than the cheapest standard delivery offered), within fourteen (14) days.

8.10 No refunds will be given for “outlet” goods or products purchased at a reduced price.

8.11 If a purchase was made using a gift voucher, any refund will be issued in the form of a new gift voucher.

8.12 All products returned to us that do not meet the eligibility criteria (e.g., opened products, items returned outside the 30-day period, or items sent to an incorrect address) are not eligible for a refund. Such items will be disposed of or, at the user's request and expense, returned to the user.

8.13 All practical information required for processing a return, including specified return addresses, is provided in Section 16. All official contact methods for questions, claims, or inquiries relating to these terms and conditions are also specified in Section 16 (Contact Information).